Corvid Triage Agent

Context

Corvid’s triage agent had to be helpful without ever giving a diagnosis, and had to escalate red-flag symptoms every single time. Their clinical safety officer wanted a measurable guarantee, not a promise.

Approach

We connected the Signa SDK in a day and captured two weeks of real traffic in shadow mode. From those traces the team built a graded suite of edge cases with their own subject-matter experts, then set release thresholds for each one.

Guardrails ran in monitor mode for a fortnight before switching to enforce, so every block was tuned on real conversations rather than guesses.

Result

A digital-health provider ships a symptom-triage agent that escalates every red-flag case to a clinician, measured on every release. The full evidence pack — tests, thresholds, incidents and sign-offs — is regenerated on every release.