Albion Claims Copilot
An insurer’s claims agent now drafts first responses on 40,000 claims a month — with every coverage statement grounded in policy text.
Capacity
40k claims / month
Location
Insurance
grounded coverage statements
97.8%
handling time per claim
−62%
Customer
Albion Claims Copilot
Location
Insurance
Type
Insurance
Capacity
40k claims / month
In production
2026
Context
Albion’s claims handlers were spending most of their time on first responses. A drafting agent helped, until it confidently described coverage a policy did not include. Albion needed proof that every coverage claim was grounded in the customer’s actual policy.
Approach
We connected the Signa SDK in a day and captured two weeks of real traffic in shadow mode. From those traces the team built a graded suite of edge cases with their own subject-matter experts, then set release thresholds for each one.
Guardrails ran in monitor mode for a fortnight before switching to enforce, so every block was tuned on real conversations rather than guesses.
Result
An insurer’s claims agent now drafts first responses on 40,000 claims a month — with every coverage statement grounded in policy text. The full evidence pack — tests, thresholds, incidents and sign-offs — is regenerated on every release.